Shipping policy
Order Processing & Dispatch
We process and dispatch all valid orders within 1–3 business days after payment confirmation, ensuring efficient order fulfillment to let customers receive their seafood products promptly and in fresh condition.
International Shipping & Delivery Time
Our standard international delivery generally takes 7–14 days to reach most global destinations. Delivery duration is an estimated timeframe and may vary depending on different shipping areas and local customs clearance progress. You can select the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page before payment, with no hidden fees or extra undisclosed charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All related fees and taxes are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected additional costs.
Packaging & Shipping Protection
We use high-strength, shockproof and professional insulated packaging materials customized for seafood products, preventing damage and leakage while retaining product freshness throughout transit. For high-value orders, optional shipping insurance is available at checkout for enhanced security and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are discovered after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping rules, customs clearance or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: contact@baasbyte.shop or phone: +64 27 839 2017.
Thank you for choosing BARNABY ASHWORTH! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.